Cancellation and Refund Policy
We understand that plans can change, and should you need to cancel your tour or travel service, please notify us promptly via phone or email. Cancellation charges will apply based on the timing of your cancellation:
The following cancellation charges will apply:
- - If cancellation is made more than 30 days prior to the tour start date, you will receive a full refund minus any non-refundable deposits or fees.
- - If cancellation is made between 15 and 30 days prior to the tour start date, you will receive a 50% refund minus any non-refundable deposits or fees.
- - If cancellation is made less than 15 days prior to the tour start date, no refund will be provided.
Cancellation by Us :
- In the unlikely event that we have to cancel your booking due to unforeseen circumstances, we will offer you the option to either reschedule the tour or receive a full refund.
- We reserve the right to cancel or modify any tour itinerary, in part or in whole, if conditions necessitate. In such cases, we will make reasonable efforts to provide alternative arrangements or refunds.
Refund Terms :
- Refunds will be processed within 5 days of cancellation in the same manner as the original payment was made.
- Please note that we will not be responsible for any fluctuations in the exchange rate between the time of payment and the time of refund.
- If you fail to join a tour or fail to arrive on time, no refunds will be provided.
Non-refundable Items:
- Certain items, such as permits, park fees, and government taxes, may be non-refundable. Any such non-refundable amounts will be clearly stated at the time of booking.
Please read the above cancellation and refund policy carefully before making a booking. By making a booking with sundarbanytourism.com, you acknowledge and agree to be bound by these terms and conditions.