Welcome to Sundarbany Tourism. By using our website and booking services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.
Booking and Payment
- Booking requests for Sundarban tours can be submitted through the website and are subject to availability.
- All prices on the website are subject to change without notice. Prices are confirmed at the time of booking.
- Before making a final payment for booking through our website, we request that you send your booking query to info@sundarbanytourism.com or call us: at +91 7679663766.
- A deposit of 50% of the total tour cost is required at the time of booking. The remaining balance must be paid in before the tour start date.
- All payments must be made in the currency specified at the time of booking. Any bank fees or charges associated with the payment are the responsibility of the customer.
- We prioritize the security of your payment information. Our payment processing partners utilize industry-standard security protocols to protect your data.
- We accept payments via credit/debit cards, bank transfers, UPI, and PayPal.
Cancellations and Refunds
- Customer Cancellation: If you wish to cancel your reservation for any reason, you must notify us via phone or email. The cancellation charges will be effective as of the date we receive it via email/phone, and will be as follows:
- If canceled 45 days or more before the tour start date, the full booking amount will be refunded.
- If canceled between 30 to 44 days before the tour start date, 50% of the booking amount will be refunded.
- If canceled between 15 to 29 days before the tour start date, 25% of the booking amount will be refunded.
- If canceled 14 days or less before the tour start date, no refund will be issued.
- Refunds will be processed within 5 working days from the date of receiving your cancellation request.
- Refunds will be issued using the same payment method you used for the tour booking.
- If you do not show up for the tour without prior notice, no refund will be provided.
- Company Cancellation: In the unlikely event that we have to cancel a tour, a full refund will be provided. We are not responsible for any additional costs incurred by the customer, such as airfare or other travel expenses.
Bookings Modifications
- Customer Changes: If you wish to make changes to your booking, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes will be possible. Additional charges may apply.
- Company Changes: We reserve the right to make changes to the tour itinerary, schedules if necessary due to unforeseen circumstances such as weather conditions, natural disasters, or other safety concerns. We will inform you of any significant changes as soon as possible.
Travel Insurance & Documents
- We strongly recommend that all customers purchase comprehensive travel insurance that covers trip cancellation, medical expenses, personal accidents, personal baggage, and other travel-related risks.
- Customers are responsible for ensuring they possess the necessary travel documents, such as valid ID proof, passports, and visas, for entry into the Sundarbans.
Safety
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We prioritize your safety during the tour. However, you must follow the instructions of our tour guides at all times and take reasonable precautions to ensure your safety.
Liability
- We are not liable for any injury, loss, damage, accident, delay, or inconvenience caused by factors beyond our control, including but not limited to natural disasters, acts of war, and government restrictions.
- You are responsible for your personal belongings during the tour. We are not liable for any loss or damage to personal items.
Code of Conduct
- We expect all customers to respect the natural environment and local communities. Littering, damaging natural habitats, and disrespectful behavior towards local people are strictly prohibited.
- Customers must comply with all local laws and regulations during the tour.
We reserve the right to update or modify these terms and conditions at any time without prior notice. The latest version will always be available on our website.
Contact Us
If you have any questions about these terms and conditions, please contact us at:
- Email: info@sundarbanytourism.com
- Phone: +91 76796-63766