Privacy Policy

At Sundarbany Tourism, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or book a Sundarban tour package with us.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

We may collect information that you voluntarily provide when you enquire about or book our services.

Personal Information

• Full name
• Mobile number
• Email address
• Billing or communication address
• Number of travelers
• Travel date
• Tour or package preferences
• Special requests or requirements
• Information provided through enquiry forms, WhatsApp, phone, or email

Technical Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device type, operating system, pages visited, referring website, and date and time of website visits.

We may use the information collected from you to provide, manage, improve, and support our services.

• Process and manage tour enquiries
• Confirm and manage bookings
• Contact you regarding your tour
• Provide pickup and drop-off arrangements
• Arrange accommodation, transportation, and tour services
• Respond to questions and customer support requests
• Send important booking or service-related updates
• Improve our website and tour services
• Prevent fraudulent or unauthorized activity
• Maintain business and booking records
• Comply with applicable legal requirements

When you make a booking or request a tour package, we may need certain information to process your reservation.

This may include your name, contact details, travel dates, number of guests, selected package, and other information necessary to organize your trip.

Payment Information

Where online payment services are used, payment transactions may be processed through third-party payment providers.

Our website may use cookies and similar technologies to provide a better browsing experience.

• Remember basic website preferences
• Understand how visitors use our website
• Improve website performance
• Analyze traffic and visitor behavior
• Provide relevant website functionality

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

We respect your personal information and do not sell or rent your personal information to third parties.

However, information may be shared when necessary to provide the services you request.

• Tour coordinators
• Boat operators
• Accommodation providers
• Transportation providers
• Payment service providers
• Technology or website service providers
• Government or forest authorities where required
• Legal or regulatory authorities when legally necessary

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

• HTTPS/SSL encryption
• Secure hosting infrastructure
• Access controls
• Security monitoring
• Regular website maintenance

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

• Managing completed or upcoming bookings
• Customer service
• Accounting and business records
• Legal or regulatory requirements
• Resolving disputes
• Preventing fraud or misuse

When information is no longer required, we may securely delete or anonymize it where reasonably practicable.

Depending on applicable law, you may have certain rights regarding your personal information.

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where appropriate
• Ask how your information is being used
• Withdraw certain communications or marketing preferences
• Raise concerns about the handling of your personal information

We may need to verify your identity before processing certain requests.

Our website may use third-party services for functions such as:

• Payment processing
• Website analytics
• Maps and location services
• Communication
• Social media
• Website hosting
• Security and performance monitoring

These third-party providers may process information according to their own privacy policies and terms.

Our website and tour services are intended for general audiences.

We do not knowingly request or collect personal information from children for purposes that are not appropriate under applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, legal requirements, or privacy practices.

When we make changes, the updated version will be published on this page.